"Hi Rijel. This is Maggie, the surgery scheduler. I'm still waiting to get approval for your upcoming surgery from the insurance company, but I don't think I have the correct information. On the form the doctor gave me, it says to schedule surgery for the left knee. I'm looking at his notes and they seem to be referring to your left knee, but I think he meant to indicate it's your right knee since you JUST had surgery on your left knee. I just want to confirm this information, please give me a call back."
Listening to this message, I was laughing hysterically.
I called her back.
"Maggie? This is Rijel. It is indeed my left knee."